After you write to us to support@blocktrade.com or create a ticket, you will receive an automated e-mail first, stating the ticket number. It means that we have registered your request and one of our Support agents will come back to you during our working hours (Mon-Fri 09:00 - 21:00 EET). 

⚠️ All of the issue resolutions and status changes will be communicated via your email, therefore, kindly make sure that you have entered an email you have registered at Blocktrade with. 

If we need more information from you in regards to your issue, we will reply to you by your email. If we do not get an answer from you after some time, you will receive an automated e-mail as a reminder to come back to us. 

After your issue is resolved, you will be asked to rate your overall support experience. We kindly ask you to submit this rating, as you will be helping us to improve our Support service. 

⚠️ If you have a registered ticket with us, you can also track the status of it on our Solutions web page:

If you have questions, do not hesitate to contact our Support team.