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Knowledge base
Platform
Getting started
5
Step 1. Create an account
Step 2. Verify your identity
Step 3. Make your first deposit
Step 4. Trading
Step 5. Make your first withdrawal
Mobile app
15
Mobile App Step 1. Create an account
Mobile App Step 2. Verify your identity
Mobile App Step 3. Make your first deposit
Mobile App Step 4. Trading
Mobile App Step 5. Make your first withdrawal
See all 15 articles
Functionalities explained
4
Home explained
Wallet explained
Trade explained
Activity explained
EPIC
3
Earn BTEX
Blocktrade Arcade: a gamified experience
Pay with Blocktrade
Your account
Verification
6
How long does it take to get verified?
How will I know if my account is verified?
Account verification error - resubmit
Utility bill is not on my name
Account verification - rejected
See all 6 articles
Compliance and legal
5
Countries in which Blocktrade does not operate
Business accounts
What is Source of Wealth?
Personal data erasure
How to recover funds from Blocktrade account of a deceased person
Account access
11
Single sign-on
Two-factor authentication (2FA) and how to set it up
Lost access to 2FA? Here's how to recover your account
Manage and recover your password
Blocktrade emails not reaching your inbox?
See all 11 articles
Security
4
Scammers on social media
How to spot and prevent phishing attacks
Ensuring the safety of our clients: the security measures at Blocktrade
Protecting yourself from cybercrime: tips for staying safe online
Transactions
Deposits
5
Make your first FIAT deposit
Make your FIAT deposit using a credit/debit card
What networks does Blocktrade support?
How long do deposits take?
Deposited cryptocurrency to wrong address
Trading
10
What is a market order?
What is a limit order?
Marketplace: buy, sell or convert crypto and fiat currencies
Portfolio performance
Order book
See all 10 articles
Withdrawals
4
Crypto withdrawal to wrong address: what to do and how to prevent
Withdrawal confirmation via email
How do I withdraw EUR from my Blocktrade account?
How to add a recipient
FAQ
4
Different types of cryptocurrency storage
Can I participate in an ICO directly from my Blocktrade account?
Is it OK to send my mining payouts directly to my deposit address?
Can the cryptocurrency deposit address associated with my account expire?
Investors
BTEX token
1
BTEX lock-up and vesting periods
Shareholder portal
3
Activating your account on the shareholder portal
How to use the shareholder portal
How to sign up for your Blocktrade Shareholder portal account?
VIP community
1
Blocktrade VIP Community
Miscellaneous
About Blocktrade
5
Introduction to Blocktrade
Where can I follow Blocktrade on social media?
Hard forks policy
How to contact Blocktrade?
How is ticket status updated?
API
5
Does Blocktrade have an API?
Create your API key
FIX API
WebSockets
Rest API
