Losing access to your two-factor authentication (2FA) can be a frustrating experience, especially when it's the only thing standing between you and your important accounts. Fortunately, there is a way to recover your account and regain access to it.
In this article, we will outline the steps you need to follow to recover your account when you've lost access to your 2FA.
When you set up your 2FA code, you received a Setup key. It is essential when you've lost access to your 2FA, as it's the recovery key that you can use to restore your Blocktrade account.
To recover your account, you'll first need to remove the previous 2FA security measures from Google Authenticator. Once you've done this, you can create a new 2FA code on your Blocktrade account and in authenticator app. This will ensure that you have secure access to your account going forward.
Once you've created your new 2FA code, you'll be able to continue using your authenticator app to log in to your Blocktrade account securely.
⚠️However, if you've lost access to your 2FA code and Setup key, you'll need to go through a more complex recovery process. To initiate this recovery process, you'll need to contact Blocktrade Support team.