Account access

Single sign-on
Single sign-on offers the convenience of accessing multiple services or platforms with just one set of credentials, streamlining the login process and elimi...
Thu, 7 Nov, 2024 at 5:01 PM
Two-factor authentication (2FA) and how to set it up
2FA stands for the "2-factor authentication" and serves as an extra layer of security. It requires more than just a username and password, but als...
Wed, 12 Jul, 2023 at 3:24 PM
Lost access to 2FA? Here's how to recover your account
Losing access to your two-factor authentication (2FA) can be a frustrating experience, especially when it's the only thing standing between you and your...
Thu, 11 Jan, 2024 at 5:40 PM
Manage and recover your password
When it comes to online security, one of the most important steps you can take is to use different passwords for different accounts. This way, if someone we...
Wed, 12 Jul, 2023 at 2:12 PM
Blocktrade emails not reaching your inbox?
There could be many reasons for an email provider to automatically mark the email as spam. Many email providers automatically mark an unknown email as a su...
Wed, 12 Jul, 2023 at 5:24 PM
How do I change my email address?
Unfortunately, you cannot change the email address on your own. If you wish to change your email associated with your Blocktrade account, please, contact ou...
Wed, 12 Jul, 2023 at 5:26 PM
How to choose a password and what are the best practices?
As an exchange, it is important to prioritize the security of our users' accounts. One of the most effective ways to do this is by encouraging users to ...
Wed, 9 Aug, 2023 at 12:16 PM
I haven't received my account activation email
Occasionally, email providers block unrecognized IP addresses to prevent spam. Please, make sure you have checked your spam directory, and if you are ce...
Wed, 12 Jul, 2023 at 5:29 PM
What is the "Setup key" shown on 2FA page?
The master key or Setup key is a special passcode reserved for certain sensitive account actions that won't need to be performed very often. For better ...
Wed, 12 Jul, 2023 at 3:48 PM
2FA - Login problem "Invalid token"
The most common reason for the "Invalid token" error while logging in, is 2FA feature does not recognize your 6-digit code from Google Authenticat...
Wed, 12 Jul, 2023 at 3:53 PM