Verification 6

• How long does it take to get verified?
• How will I know if my account is verified?
• Account verification error - resubmit
• Utility bill is not on my name
• Account verification - rejected

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Security 11

• Two-factor authentication (2FA) and how to set it up
• Manage and recover your password
• How to choose a password and what are the best practices?
• Lost access to 2FA? Here's how to recover your account
• Scammers on social media

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Deposits, withdrawals and trading 12

• Make your first FIAT deposit
• Make your FIAT deposit using a credit/debit card
• What networks does Blocktrade support?
• How to see order status or cancel an active order?
• Withdrawal confirmation via email

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Miscellaneous 8

• How to generate a trading report
• Blocktrade emails not reaching your inbox?
• How do I change my email address?
• How to contact Blocktrade?
• How is ticket status updated?

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